The aim of the present study is to examine a model for enhancing knowledge management based on intellectual and professional capital in the banking industry.According to its purpose, this research is applied‑developmental, and in terms of implementation, it follows a mixed (qualitative‑quantitative) approach.The statistical population in the qualitative section consists of 18 university professors, managers, and experts from Qarz‑ol‑Hasaneh Mehr Iran Bank, selected through purposive sampling.In the quantitative section, the statistical population includes managers and experts of the same bank in Tehran; based on Morgan and Krejcie’s table, the sample size was determined as 235 individuals, selected through simple random sampling.Data collection was conducted through semi‑structured interviews (qualitative) and questionnaires (quantitative).For data analysis, thematic analysis was used in the qualitative phase, and SPSS and PLS software were employed in the quantitative phase.Qualitative findings revealed that knowledge management in organizations comprises six main dimensions:smart knowledge infrastructures, knowledge empowerment, internal value creation, external value creation, comprehensive knowledge support, and knowledge culture.Confirmatory factor analysis indicated that the proposed model possesses appropriate structural validity and convergence across all dimensions, with high and significant factor loadings.As a practical recommendation, organizations are advised to strengthen flexible knowledge infrastructures and promote a continuous learning culture. By effectively utilizing employees’ experience and knowledge, they can enhance knowledge management and achieve sustainable development of intellectual capital.