رابطه میان یادگیری سازمانی و مهارت‌های ارتباطی با تعارض سازمانی در کارکنان اداره آموزش‌وپرورش نواحی چهارگانه کرج

نوع مقاله : مقاله پژوهشی (کمی )

نویسندگان

1 استاد، مدیریت‌ وبرنامه‌ریزی‌ آموزشی‌،گروه مدیریت آموزشی ،دانشگاه تهران ، ایران

2 کارشناس ارشد علوم تربیتی ، دانشکده علوم تربیتی و روانشناسی،دانشگاه تهران،ایران

چکیده

مطالعه حاضر با هدف تعیین رابطه میان یادگیری سازمانی و مهارت‌های ارتباطی با تعارض سازمانی در کارکنان اداره آموزش‌وپرورش نواحی چهارگانه کرج انجام شد. روش مطالعه از نوع همبستگی بود. جامعه آماری تحقیق شامل کلیه کارکنان اداره آموزش‌وپرورش نواحی چهارگانه کرج بودند که با توجه به حجم جامعه آماری، نمونه‌ای به حجم 265 نفر تعیین و با روش نمونه‌گیری تصادفی طبقه‌ای انتخاب شدند. ابزار گردآوری داده‌ها، پرسشنامه یادگیری سازمانی نیف (2001)، پرسشنامه مهارت ارتباطی بارآن و هادگی (1986) و پرسشنامه تعارض سازمانی شیرخانی (2011) بود. تجزیه‌وتحلیل داده‌ها با استفاده از ضریب همبستگی پیرسون و آزمون رگرسیون چندگانه (گام‌به‌گام) انجام شد. یافته‌های این مطالعه نشان داد بین متغیرهای یادگیری تیمی و مهارت اطلاع‌رسانی با تعارض سازمانی رابطه وجود دارد (05/0> P) و متغیرهای یادگیری تیمی و مهارت اطلاع‌رسانی قدرت پیش‌بینی متغیر ملاک تعارض سازمانی را دارند. به نظر می‌رسد با پرورش روحیه یادگیری در سازمان و نیز بهبود مهارت‌های ارتباطی کارکنان بتوان از تعارضات فردی و سازمانی جلوگیری کرد.

کلیدواژه‌ها


عنوان مقاله [English]

Investigating the relationship between organizational learning and communication skills with organizational conflict in the staff of education departments in the four districts of Karaj

نویسندگان [English]

  • Seyed Mohammad Mir Kamali 1
  • Ali Qaem Montazery 2
1 Professor, Management and Educational Planning, Department of Educational Management, University of Tehran, Iran
2 Masters Educational Sciences, Faculty of Educational Sciences and Psychology, University of Tehran, Iran
چکیده [English]

The aim of this study was to determine the relationship between organizational learning and communication skills with organizational conflict in the staff of the Education Department of the four districts of Karaj. The study method was correlational. The statistical population of the study included all employees of the Education Department of the four districts of Karaj. According to the statistical population, a sample of 265 people was selected by stratified random sampling. Data collection tools were Nif Organizational Learning Questionnaire (2001), Baron and Hadadi Communication Skills Questionnaire (1986), and Shirkhani Organizational Conflict Questionnaire (2011). Data analysis was performed using Pearson correlation coefficient and multiple regression test (stepwise). Findings of this study showed that there is a relationship between team learning and information skills variables with organizational conflict (P <0.05) and team learning and information skills variables have the predictive power of organizational conflict. It seems that by cultivating the spirit of learning in the organization and also improving the communication skills of employees, individual and organizational conflicts can be prevented.

کلیدواژه‌ها [English]

  • Organizational conflict
  • Communication skills
  • organizational learning
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