تأثیر هوش هیجانی و مهارت‎های ارتباطی بر شیوه‌های مدیریت تعارض در بین مدیران آموزشی مدارس

نوع مقاله : مقاله پژوهشی (کمی )

نویسندگان

1 استادیار ،گروه علوم تربیتی .دانشگاه پیام نور تفت،ایران

2 دانشجوی کارشناسی ارشد ،گروه علوم تربیتی .دانشگاه پیام نور تفت،ایران

چکیده

پژوهش حاضر با هدف بررسی تأثیر هوش هیجانی و مهارت‎های ارتباطی مدیران آموزشی مدارس دولتی شهر اردکان در سه مقطع دبستان، متوسطه اول و متوسطه دوم بر شیوه‌های مدیریت تعارض در سال تحصیلی 1398- 1399 با روش توصیفی انجام شده است. به این منظور همة ۹۸ نفر از مدیران جامعة مذکور به عنوان گروه نمونه انتخاب و پس از طی مراحل اداری و جلسه توجیهی اولیه به پرسشنامه‌های هوش هیجانی سیبریا شرینگ (1998) با آلفای کرونباخ 84/0، پرسشنامه مهارت‎های ارتباطی بارتون با آلفای کرونباخ 744/0 و مقیاس مدیریت تعارض رابینز پاسخ دادند. در بخش تحلیل استنباطی داده‌ها از روشهای تحلیل رگرسیون چند متغیره به منظور تعیین قدرت پیش بینی شیوه‌های مدیریت تعارض توسط هوش هیجانی، مهارت‎های ارتباطی و مؤلفه‌های آن‎ها استفاده شد. یافته‌های حاصله نشان داد هوش هیجانی و مهارت‎های ارتباطی و همه مؤلفه‌های آن قدرت پیش بینی معناداری برای متغیر ملاک (مدیریت تعارض) داشته‌اند. (05/0p <). بر اساس این نتایج به نظر می‌رسد تقویت هوش هیجانی و مهارت‎های ارتباطی مدیران می‌تواند تأثیر معناداری در ارتقاء سطح شیوه‌های مدیریت تعارض در مدیران آموزشی داشته باشد.

کلیدواژه‌ها

موضوعات


عنوان مقاله [English]

The effect Between Emotional Intelligence and Communicational Skills with Tension Management Strategies in Educational Managers

نویسندگان [English]

  • naser mohammadi ahmad abadi 1
  • tahereh Fallahzadeh 2
1 Assistant Professor, Department of Educational Sciences, Payame Noor Taft University, Iran
2 Master student, Department of Educational Sciences, Payame Noor Taft University, Iran
چکیده [English]

The present study was conducted with the aim of investigating the effect of emotional intelligence and communication skills of Ardakan educational managers, in three levels; primary, junior high, and high schools, in the 2019-2020 academic year, in predicting stress management practices by descriptive method. To this end, all the 98 managers of the above-mentioned community were selected as a sample group and responded to valid questionnaires of Sibria Shring's emotional intelligence (1998) with 0.84 Krunbach Alpha, Barton communication Skills with 0744 Krunbach Alpha, and Robins Stress Management Scale, after the administrative and initial briefing Session. Multivariate regression analysis methods were used in inferential analysis of data, to determine the predictive power of stress management practices by emotional intelligence, communication skills and their components. The findings indicated that emotional intelligence and communication skills and all its components had a significant power of prediction for the criterion variable (stress management) (p>0.05). Based on these results, apparently reinforcement of emotional intelligence and communication skills of managers can play a significant role in promoting the level of stress management practices in educational managers.

کلیدواژه‌ها [English]

  • Emotional intelligence
  • Communication skills
  • Stress Management Practices
  • educational managers
Ahmadi, M. S. (2014). The Impact of Religion _Based Communication Skills on the Improvement of Self-Esteem and Mental Health among Students, Journal of Advances in Medical and Biomedical Research, 22(90), 13-22. (In Persian)
Akhavan alaf, A., Shahbazi, M., & Naseri, M. (2016). A Review of Concepts and Principles of Conflict Management, 5th International Conference on Accounting and Management and 2nd Conference on Entrepreneurship and Open Innovation, Tehran, Mehr Ishraq Conference,https://www.civilica.com/Paper-MOCONF05-MOCONF05_198.html. (In Persian)
Aliabadi, S., Khakpour, M. (2014). Determination of Organizational Conflict Resource Model in Alborz Province’s Physical Education Teachers with Emphasis on Modifier Role of Gender. Applied Research in Sport Management, 2(3), 105-114. (In Persian)
Amiri, A. (2019). The role of school atmosphere and emotional intelligence in entrepreneurial self-efficacy Female students of conservatories in Mashhad. Journal of Management and Educatinal Perspective.1(2),: 15-35. doi: https://dx.doi.org/10.22034/jmep.2020.227912.1010.(In Persian)
Danielsen, A. V. (2020). Digital Transformation and Its Potential Effects on Future Management: Insights from an ETO Context. In IFIP International Conference on Advances in Production Management Systems (pp. 146-153). Springer, Cham
Ebrahimi, S. (2017).Investigating stress in the workplace and how to manage it, International Conference of Management Elites(In Persian)
Ebrahimpour Delavar, H., Khaleghkhah, A., Zahed Babolan, A. (2019). Investigating the effect of personality traits and skills Communication on conflict management styles of high school teachers Babil High School, Knowledge & Research in Applied Psychology,2(2),78-92. (In Persian)
Ghahremani, O., fallahi, A., Alidoust Ghahfarokhi, E. (2016). Basic communication skills and conflict management styles: The Study of physical education experts in Tehran Universities, Contemporary Studies on Sport Management, 6(12), 33-41. (In Persian)
Haddadi, A., & Ebrahimi, M. E. (2020). The Effect of Yalom Group Therapy on Resiliency and Communication Skills in Students, Health Research Journal, 5(3), 188-198. (In Persian).
Harriott, SD. A. (2014). The Relationship Between Emotional & Social Intelligence and Conflict Management Behavior in Leadership, CAHSS Theses and Dissertations, Department of Conflict Resolution Studies Theses and Dissertations. https://nsuworks.nova.edu/cgi/viewcontent.cgi?article=1039&context=shss_dcar_etd.
Hashim, S. H., & Khalil, M. S. (2018). Self-efficacy, emotional intelligence, and quality of life amongst cancer patients. Journal of Psychology and Clinical Psychiatry, 9(5), 450. (In Persian).
Khaledian, M., & Esmaeilpour, E. (2018). Investigate the relationship between job satisfaction, professional ethics and conflict management among librarians of public libraries of Tehran city, Knowledge and Information Management, 5(2), 35-46. (In Persian)
Jahanian, M,. (2011). Investigating the relationship between emotional intelligence and conflict management in managers. Management Quarterly,8,1-8. (In Persian)
Khosravi, M., Vasefian, F. (2012). Relationship between communication skills and conflict management strategies of high school principals. Journal of New Approach in Educational Management.5(3);59-74. (InPersian)
Mansoori, B., (2002). Standardization of SiberiaSherring emotional intelligence test among master students of public universities in Tehran. Master Thesis in Psychology and Educational Sciences, Allameh Tabatabai University. (In Persian)
Mirkamali, M., Ghaemmontazeri, A. (2020). The relationship between organizational learning and communication skills with organizational conflict in Employees of the Education Department of the four districts of Karaj. Journal of Management and Educatinal Perspective.2(3):5,15-42. doi:https://dx.doi.org/10.22034/jmep.2020.251169.1035(In Persian)
Monavarian, A., Amiri, H., Zakeri, S. (2016). Investigating the role of emotional intelligence in promoting organizational effectiveness (Case study: Bank Saderat of Tehran) Quarterly Journal of Human Resource Studies, (In Persian)
Pooragha, B., Sharif Kazemi, K., Sadeghi, M., Mirghiasi, F. (2019). The Relationship between Emotional Intelligence and Conflict Management Strategies of Managers of Selected Hospitals in Karaj, 3(2) (In Persian)
 Rahimi,A., Abbas Rostami, N., Safari Shad, F., Vazini Fazli, M. (2020). The effect of emotional intelligence and social intelligence on conflict resolution strategies in students(Case study: Female students of Athar Arak Technical and Vocational College). Female police studies,4(32),129-145. (In Persian)
Rastegar,A.,Rostami, M.R. (2014). Investigating the relationship between emotional intelligence and organizational and stylistic conflict Conflict management of employees of Semnan Technical and Professional Organization. International Conference on Business Development and Excellence, Tehran, Vira Capital Ideas ManagersInstitute,retrievablefrom.https://www.civilica.com/Paper ICBDE01ICBDE01_401(In Persian)
Sargolzaei, M., Ahan Jan, F. (2020). Relationship between emotional intelligence and conflict and creativity in the staff of Sistan and Baluchestan Education Department. Fifth International Conference on Innovation and Research in Educational Sciences, Management and Psychology, https://civilica.com/doc/1042429/.
Schlaerth, A., Ensari, N., & Christian, J. A. (2013). Meta-analytical review of the relationship between emotional intelligence and leaders’ constructive conflict management. Group Processes and Intergroup Relations, 16, 1, 126-36.
Shabani Azadboni, M., Safari, M. (2020). The Relationship between Professional Ethics and Conflict Management in Western High School Principals Mazandaran Province. Journal of Management and Educatinal Perspectiv. 2(2):4, 59-76. doi: https://dx.doi.org/10.22034/jmep.2020.242850.1028. (In Persian)
Shakeri Zangir, A, Zahed Babalan, A, Moeini Kia, M. (2014). The Relationship between Conflict Management Skills and Principles' Communication Skills with Organizational Health in Secondary Schools. Journal of Educational Leadership and Management, 8(3),.79-99. (In Persian)
Spaho, K. (2013). Organizational communication and conflict management. Management-Journal of Contemporary Management Issues, 18(1), 103-118.
Talebi Khansari, L., (2020). The relationship between classroom management practices and motivated communication skills Academic achievement of primary school students in Chabaksar.. Journal of Management and Educatinal Perspective.2(3):5,113-131. doi: https://dx.doi.org/10.22034/jmep.2020.243991.1030 (In Persian)