نوع مقاله : مقاله پژوهشی (کمی )

نویسندگان

1 استاد، مدیریت‌ وبرنامه‌ریزی‌ آموزشی‌،گروه مدیریت آموزشی ،دانشگاه تهران ، ایران

2 کارشناس ارشد علوم تربیتی ، دانشکده علوم تربیتی و روانشناسی،دانشگاه تهران،ایران

چکیده

مطالعه حاضر با هدف تعیین رابطه میان یادگیری سازمانی و مهارت‌های ارتباطی با تعارض سازمانی در کارکنان اداره آموزش‌وپرورش نواحی چهارگانه کرج انجام شد. روش مطالعه از نوع همبستگی بود. جامعه آماری تحقیق شامل کلیه کارکنان اداره آموزش‌وپرورش نواحی چهارگانه کرج بودند که با توجه به حجم جامعه آماری، نمونه‌ای به حجم 265 نفر تعیین و با روش نمونه‌گیری تصادفی طبقه‌ای انتخاب شدند. ابزار گردآوری داده‌ها، پرسشنامه یادگیری سازمانی نیف (2001)، پرسشنامه مهارت ارتباطی بارآن و هادگی (1986) و پرسشنامه تعارض سازمانی شیرخانی (2011) بود. تجزیه‌وتحلیل داده‌ها با استفاده از ضریب همبستگی پیرسون و آزمون رگرسیون چندگانه (گام‌به‌گام) انجام شد. یافته‌های این مطالعه نشان داد بین متغیرهای یادگیری تیمی و مهارت اطلاع‌رسانی با تعارض سازمانی رابطه وجود دارد (05/0> P) و متغیرهای یادگیری تیمی و مهارت اطلاع‌رسانی قدرت پیش‌بینی متغیر ملاک تعارض سازمانی را دارند. به نظر می‌رسد با پرورش روحیه یادگیری در سازمان و نیز بهبود مهارت‌های ارتباطی کارکنان بتوان از تعارضات فردی و سازمانی جلوگیری کرد.

کلیدواژه‌ها

عنوان مقاله [English]

Investigating the relationship between organizational learning and communication skills with organizational conflict in the staff of education departments in the four districts of Karaj

نویسندگان [English]

  • Seyed Mohammad Mir Kamali 1
  • Ali Qaem Montazery 2

1 Professor, Management and Educational Planning, Department of Educational Management, University of Tehran, Iran

2 Masters Educational Sciences, Faculty of Educational Sciences and Psychology, University of Tehran, Iran

چکیده [English]

The aim of this study was to determine the relationship between organizational learning and communication skills with organizational conflict in the staff of the Education Department of the four districts of Karaj. The study method was correlational. The statistical population of the study included all employees of the Education Department of the four districts of Karaj. According to the statistical population, a sample of 265 people was selected by stratified random sampling. Data collection tools were Nif Organizational Learning Questionnaire (2001), Baron and Hadadi Communication Skills Questionnaire (1986), and Shirkhani Organizational Conflict Questionnaire (2011). Data analysis was performed using Pearson correlation coefficient and multiple regression test (stepwise). Findings of this study showed that there is a relationship between team learning and information skills variables with organizational conflict (P <0.05) and team learning and information skills variables have the predictive power of organizational conflict. It seems that by cultivating the spirit of learning in the organization and also improving the communication skills of employees, individual and organizational conflicts can be prevented.

کلیدواژه‌ها [English]

  • Organizational conflict
  • communication skills
  • organizational learning
Ahmady, M. S. (2014). The Impact of Religion _Based Communication Skills on the Improvement of Self-Esteem and Mental Health among Students, Journal of Advances in Medical and Biomedical Research, 22(90), 13-22. (In Persian)
Ahmadi, A. (2012). A study of the ability of high school principals in Kamyaran city to have skills, dissertation-perceptual, human and technical and its relationship with their effectiveness from the perspective of teachers in the academic year 81-80. Master's degree, Shahid Beheshti University. (In Persian)
Aliabadi, S., Khakpour, M. (2014). Determination of Organizational Conflict Resource Model in Alborz Province’s Physical Education Teachers with Emphasis on Modifier Role of Gender. Applied Research in Sport Management, 2(3), 105-114. (In Persian)
Bagerzadeh, M., Rashedi, V., Bafandeh, A. (2012). A study of the relationship between organizational intelligence with conflict management between manager and teachers in public schools of Maragheh city (2010-2011). Journal of Instruction and Evaluation, 5(19), 41-57. (In Persian)
Bagheri, T., & Isfandyari Moghaddam, A. (2015). Human and Technical Skills Required for the Management of Special Libraries: Views of LIS Academics and Practioners, National Studies on Librarianship and Informaion Organization, 25(4), 89-99. (In Persian)
Broekema, W., Porth, J., Steen, T., & Torenvlied, R. (2019). Public leaders’ organizational learning orientations in the wake of a crisis and the role of public service motivation. Safety science113, 200-209.
Carson, J. B., Tesluk, P. E., & Marrone, J. A. (2007). Shared leadership in teams: An investigation of antecedent conditions and performance. Academy of management Journal50(5), 1217-1234.
Choupani, H., Siadat, S., Kazempour, M., Rahimi, R., & Maleki Hasanvand, M. (2013). Increase Learning in Organizations by playing the role of transformational leadership (Isfahan University of Medical Sciences), Journal of Health Administration, 16(52), 37-50. (In Persian)
Danielsen, A. V. (2020). Digital Transformation and Its Potential Effects on Future Management: Insights from an ETO Context. In IFIP International Conference on Advances in Production Management Systems (pp. 146-153). Springer, Cham.
Doaei, H., Pour, S. (2013). The Influence of Organizational Culture on Market Orientation, with Emphasis on the Mediator Role of Organizational Conflict (Case Study: The Furniture Industry in Mashhad City). Journal of Applied Sociology, 24(3), 115-130. (In Persian)
Dorrani, K., & Saberi, Gh. (2011). The sociological approach to the communication skills of rural teachers in Arshaq region, Journal of Community Development, 3(1), 85-106. (In Persian)
Fayyazi, M., Mohammad A’rabi, S. (2014). Coordination Pattern of Human Resources Strategy with Elements of Organization and its Effect on Improving the Performance. Police Management Studies Quarterly, 9(2), 261-286. (In Persian)
Ghahremani, O., fallahi, A., Alidoust Ghahfarokhi, E. (2016). Basic communication skills and conflict management styles: The Study of physical education experts in Tehran Universities, Contemporary Studies on Sport Management, 6(12), 33-41. (In Persian)
Haq, I. U. (2011). The impact of interpersonal conflict on job outcomes: mediating role of perception of organizational politics. Procedia-Social and Behavioral Sciences25, 287-310.
Hartono, E., Wahyudi, S., Harahap, P., & Yuniawan, A. (2017). Does Organizational Learning Affect the Performance of Higher Education Lecturers in Indonesia? The Mediating Role of Teaching Competence. International Journal of Environmental and Science Education12(4), 865-878.
Hoch, J. E., & Dulebohn, J. H. (2013). Shared leadership in enterprise resource planning and human resource management system implementation. Human Resource Management Review23(1), 114-125.
Honari, H., Afshari, M., Karegar, G. (2012). Study of Organizational Learning System in Physical Education Organization Based on Learning Organization Dimensions and AHP Method. Journal of Sport Management, 4(13), 115-135. (In Persian)
Hussein, N., Omar, S., Noordin, F., & Ishak, N. A. (2016). Learning organization culture, organizational performance and organizational innovativeness in a public institution of higher education in Malaysia: A preliminary study. Procedia Economics and Finance37, 512-519.
Jung, H. S., & Yoon, H. H. (2018). Improving frontline service employees' innovative behavior using conflict management in the hospitality industry: The mediating role of engagement. Tourism Management69, 498-507.
Kahrobaee, S., & Mortazavi, S. (2015). Investigating the Impact of Spiritual Leadership on Organizational Justice Through Mediating Role of Spiritual well-being, Public Management Researches, 8(27). 5-22. (In Persian)
Kalmuk, G., & Acar, A. Z. (2015). The mediating role of organizational learning capability on the relationship between innovation and firm's performance: A conceptual framework. Procedia-Social and Behavioral Sciences210, 164-169.
Karimi, F., Akbari, M. (2014). A Model of the Relationship of Organizational Learning Capability and Organizational Intelligence to Organizational Citizenship Behaviors of University Employees. Journal of New Approaches in Educational Administration, 5(18), 143-158. (In Persian)
Khodadad, F., & Hosoumi, T. (2012). Study of the Relationship between the Managers’ Conceptual, Humane, and Technical Skills and Their Efficiency from the Teachers’ Point of View in Girls’ High Schools in the City of Sari. Educational Administration Research, 3(11), 75-90. (In Persian)
Lee, D. S., Lee, K. C., & Seo, Y. W. (2015). An analysis of shared leadership, diversity, and team creativity in an e-learning environment. Computers in Human Behavior42, 47-56.
Marquardt, M.J. (2014) “Building the Learning Organization”: Mastering the 5 Elements for Corporate Learning, translated by Mohammad Rezazali, Tehran University Press.
Mirkamali, S. M., Narenji Thani, F., & Alami, F. (2012). A study of the relationship between transformational leadership and organizational learning (Case of: Saipa Company), Transformation Managemet Journal, 3(2), 1-27. (In Persian)
Molleman, E., & Broekhuis, M. (2001). Sociotechnical systems: towards an organizational learning approach. Journal of Engineering and Technology Management18(3), 271-294.
Mohammadi, R. (2015). The relationship between organizational learning and inter-organizational conflict. Master Thesis in Business Management. Islamic Azad University, Tonekabon Branch. (In Persian)
Mazloumi, N, Zamani, M, Seyed Naqavi, M A, Rabbani, A. (2014). The relationship between organizational learning, continuous improvement and inter-organizational trust with organizational performance (insurance service agencies). Journal of Insurance Research, 29 (No. 2). 163-182. (In Persian)
Namamian, F., & Feizollahi, S. (2016). The effect of organizational culture on organizational performance in the role of mediator innovation (Case study Ilam Industrial companies), Ilam Culture, 16(46), 161-174. (In Persian)
Neefe, D. O. (2001). Comparing levels of organizational learning maturity of colleges and universities participating in traditional and non-traditional (Academic quality improvement project) accreditation processes.
Pasban, M., Azar Kasb, A., Fatehi Khoshkanab, L. (2012). A Comparative study of Management Based on Competency in Public and Private Institutions (Case study: East and West Azerbaijan Provinces). , 6((3)22), 75-96. (In Persian)
Rahim, M. A. (2017). Reducing job burnout through effective conflict management strategy. Intelligence, Sustainability, and Strategic Issues in Management: Current Topics in Management18, 201-212.
Seif, M. H., Sabet Maharlouie, A., Rastgar, A., & Rokni, E. (2014).
Organizational and Psychological Factors Affecting Work - Family Conflict among Married Female Nurses (Path Analysis Model), Journal of Woman and Society, 5(18), 49-68. (In Persian)
Shabani Azadboni, M., & Safari, M. (2020). The relationship between professional ethics and conflict management in high school principals in the west of Mazandaran province, Journal of Management and educational perspective, 2(2), 59-76. (In Persian)
Shakeri Zangir, A, Zahed Babalan, A, Moeini Kia, M. (2014). The Relationship between Conflict Management Skills and Principles' Communication Skills with Organizational Health in Secondary Schools. Journal of Educational Leadership and Management, 8 (3), 79-99.. (In Persian)
Shirkhani, H. (2011). The relation of EQ and organizational conflicts in the staves of Ilaam banks focusing on interpersonal conflicts. Master’s Thesis. Sanandaj Azad University, Humanities Sciences Faculty. (In Persian)
Spaho, K. (2013). Organizational communication and conflict management. Management-Journal of Contemporary Management Issues18(1), 103-118.
Ullah, U. S. E., & Park, D. S. (2013). Shared leadership and team effectiveness: Moderating effects of task interdependence. African Journal of Business Management7(40), 4206.
Yang, Y., Secchi, D., & Homberg, F. (2018). Are organisational defensive routines harmful to the relationship between personality and organisational learning?. Journal of Business Research85, 155-164.
Zarei Matin. H., & Yousefzadeh. S. (2010). Explaining the Indexe s of Communication Skills of Managers and Their Role in Job Satisfaction of Employees. Quarterly Journal of Educational Psychology, 2(2), 29-48. (In Persian).